Contact Us

Welcome to QUNBELY

We are committed to providing responsive and reliable customer support throughout your shopping experience.

Whether you need assistance with product information, product care, order status, shipping, returns, damaged or incorrect items, or general questions about our Christmas figurines and decorations, our customer care team is here to help.

For questions regarding orders, delivery, products, returns, after-sales support, or business and wholesale opportunities, please contact us through the official channels below.

1. Customer Support by Email

Email: service@qunbely.com

Our customer care team carefully reviews every inquiry and aims to provide a clear and helpful response within 24–48 business hours (1–2 business days).

For faster assistance with an existing order, please include your order number in your message whenever possible.

For product-related questions, please include:

  • Product name
  • Order number, if applicable
  • A brief description of your question or issue
  • Clear photos, where relevant
  • A short video if the issue relates to the product's condition, decorative features, LED micro-light function, or other product details

Providing these details will help us review your request and provide assistance more efficiently.

2. Customer Support Hours

Customer Support Email:
service@qunbely.com

Customer Service Hours:
Monday–Friday
9:00 AM–6:00 PM Eastern Time (ET)

Messages received outside regular support hours will be reviewed during the next available business period.

Please note that response times may vary during holidays, promotional periods, or times of unusually high inquiry volume.

3. Orders, Shipping & After-Sales Support

Our support team can assist with:

  • Order status and tracking
  • Shipping and delivery inquiries
  • Product information
  • Product usage and care guidance
  • Damaged, defective, incorrect, or incomplete orders
  • Returns and after-sales inquiries
  • Product specifications and decorative details
  • LED micro-light features incorporated into eligible Christmas decorations
  • Business and wholesale partnership inquiries

To help us resolve your request as quickly as possible, please provide your order number and the email address used when placing your order.

If your product arrives damaged, incorrect, or incomplete, please contact us as soon as possible and include clear photos of the product, packaging, and any affected components.

4. Product Support

QUNBELY offers a curated collection of Christmas figurines and decorative ornaments inspired by enchanting winter fairy tales, delicate snow-inspired ceramic textures, and soft, warm lighting. Our collections include Snowland Travelers, Winter Night Dreams, and Christmas Whimsical Creatures, featuring illuminated Christmas cottages, dreamy storybook scenes, and adorable forest animal messengers designed to create a cozy and comforting holiday atmosphere.

If you need help with a product, our customer care team can assist with questions regarding:

  • Product dimensions
  • Materials and finishes
  • Decorative features and design details
  • LED micro-light features, where applicable
  • Product operation and usage guidance
  • Product care recommendations
  • Included accessories
  • Recommended display and placement
  • Product variations
  • General product questions

Because specifications vary between products, please include the product name or order details when contacting us.

5. Business & Wholesale Inquiries

QUNBELY welcomes inquiries from retailers, distributors, commercial buyers, home decor businesses, and other potential partners.

For wholesale, distribution, bulk purchasing, or commercial opportunities, please contact:

Email: service@qunbely.com

Please use one of the following email subjects:

  • Subject: Business Inquiry
  • Subject: Wholesale Inquiry

If possible, please include:

  • Company name
  • Market or region
  • Expected order volume
  • A brief description of your inquiry

6. Corporate Information

Brand: QUNBELY

Website: qunbely.com

Legal Entity:
Xi'an Zhiyi Information Technology Co., Ltd.

Registered Address:
Room 40127, Building 9, No. 41 Zhangba 5th Road, High-Tech Zone, Xi'an, Shaanxi, China

Unified Social Credit Code:
91610131MAEEMGHC5J

Customer Support Email:
service@qunbely.com

qunbely.com is owned and operated by Xi'an Zhiyi Information Technology Co., Ltd. The company is responsible for the operation of the online store, customer service, order coordination, and related ecommerce activities.

We're Here to Help

From choosing the right QUNBELY Christmas figurines and decorations to receiving and enjoying your order, our team is here to make your shopping experience clear, convenient, and reliable.

If you have any questions, please contact us at:

Email: service@qunbely.com

Thank you for choosing QUNBELY.

QUNBELY — Bringing Whimsical Winter Dreams to Your Holiday Home.