FAQ

Orders & Shipping

How do I place an order?

To place an order, select the QUNBELY Christmas figurine or decorative item you would like to purchase, review the available options, add the item to your cart, and complete the checkout process.

Once your order has been successfully placed, an order confirmation email will be sent to the email address provided during checkout.

Can I change or cancel my order?

If you need to change or cancel your order, please contact us as soon as possible after placing your order.

We will make reasonable efforts to assist before the order enters fulfillment. However, once an order has entered the processing, packing, shipping preparation, or dispatch stage, we cannot guarantee that changes or cancellations can still be made.

How do I track my order?

Once tracking information becomes available, we will send a shipping confirmation email to the email address used during checkout.

Please note that tracking updates may take some time to appear after a shipping label has been created. Carrier tracking frequency may vary depending on the shipping provider and destination.

When will my order arrive?

Delivery times depend on your destination, carrier operations, customs processing, local delivery conditions, holidays, and other factors.

Order processing times and estimated shipping periods are provided in our Shipping Policy.

All delivery timeframes are estimates and are not guaranteed delivery dates.

What should I do if my order arrives damaged, incorrect, or incomplete?

If your QUNBELY product arrives damaged, defective, incorrect, or incomplete, please contact us as soon as possible.

To help us review the issue efficiently, please provide:

  • Your order number
  • Clear photos of the product
  • Photos of the packaging
  • A photo of the shipping label, if available
  • A short video if the issue relates to the product's condition, decorative features, or LED micro-light function, where applicable

Our support team will review the information and advise you on the appropriate next steps.

Product Support

What types of products does QUNBELY offer?

QUNBELY offers a curated collection of Christmas figurines and decorative ornaments inspired by enchanting fairy tales, delicate snow-inspired ceramic textures, and soft, warm lighting. Our products are designed to create a cozy, whimsical, and comforting holiday atmosphere at home.

Our collection features three themed series:

  • Snowland Travelers: Enchanting winter-inspired decorative characters and festive scenes.
  • Winter Night Dreams: Dreamlike storybook scenes and illuminated Christmas cottages.
  • Christmas Whimsical Creatures: Adorable forest animal messengers and charming holiday characters.

Available products may change as new collections and designs are introduced.

Are QUNBELY products made with different materials and finishes?

Materials, finishes, decorative details, LED micro-light components, and construction may vary depending on the product.

Due to manufacturing processes and product variations, slight differences in the following may occur between individual products or production batches:

  • Shape
  • Texture
  • Color
  • Finish
  • Warm-light appearance
  • Decorative details

These minor variations do not necessarily indicate a product defect.

Will the product look exactly like the photos?

We make reasonable efforts to display product colors, finishes, proportions, snow-inspired textures, and decorative details as accurately as possible.

However, actual appearance may vary slightly due to:

  • Screen settings
  • Lighting conditions
  • Photography
  • Material characteristics
  • Manufacturing variations
  • Product batches

Please review the individual product page for specific product information.

How should I care for QUNBELY Christmas decorations?

To help maintain the appearance and condition of your QUNBELY Christmas figurines and ornaments:

  • Handle ceramic-textured decorative items carefully.
  • Avoid dropping, strong impacts, or excessive pressure.
  • Keep products clean and dry.
  • Use a soft, dry cloth for external cleaning when appropriate.
  • Avoid harsh chemical cleaners and abrasive materials.
  • Do not force, open, or modify integrated LED micro-light components.
  • Follow any product-specific care instructions provided with your item.

How should I care for products with LED micro-lights?

For Christmas decorations incorporating LED micro-lights, please follow these general care recommendations:

  • Handle the product carefully to avoid damaging its decorative structure or integrated components.
  • Keep the product away from excessive moisture unless the product page specifically states otherwise.
  • Avoid pulling or applying pressure to accessible wires or components.
  • Do not attempt to open or modify integrated components.
  • Stop using the lighting feature if the product appears damaged or operates abnormally.
  • Store the product carefully when it is not in use.

What should I do if my Christmas decoration or LED micro-light feature has an issue?

If your QUNBELY product experiences a problem, inspect it carefully and avoid forcing, opening, or modifying the affected component.

Where applicable, check:

  • Product condition
  • Visible damage to the decorative structure
  • Accessible connections, if provided
  • Operation of the integrated LED micro-light feature
  • Product assembly and positioning

If the issue continues, please contact our customer support team for assistance.

Can I use QUNBELY Christmas decorations outdoors?

Unless a product page specifically states otherwise, QUNBELY Christmas figurines and decorative ornaments are intended primarily for indoor use.

We recommend protecting products from unnecessary exposure to:

  • Rain
  • Excessive moisture
  • Extreme temperatures
  • Direct sunlight for extended periods
  • Harsh chemicals

Any waterproof, water-resistant, or outdoor-use claim applies only where specifically stated for the individual product.

Are product dimensions exact?

Product dimensions shown on our website are intended to provide a useful reference.

Small variations may occur due to manufacturing methods, product construction, or measurement techniques.

Please review the individual product page for detailed specifications.

Returns & Warranty

What is your return process?

Before returning any product, please review our Return & Refund Policy and contact our customer support team to receive return instructions.

Returns sent without prior authorization or without following the provided instructions may not be accepted.

Does QUNBELY offer a warranty?

Eligible QUNBELY products may be covered by limited product support or warranty coverage for qualifying defects in materials or workmanship during normal intended use.

The applicable warranty period, where offered, will be stated on the relevant product page, product documentation, or order information.

For additional details, please review the product care information provided with your item.

What should I do if my product develops a problem?

If your QUNBELY Christmas figurine or decorative ornament experiences an issue involving its ceramic-textured structure, decorative details, integrated LED micro-light feature, or other product components, please avoid forcing, opening, or modifying the affected component.

If the problem continues, please contact:

Email: service@qunbely.com

Please include:

  • Your order number
  • Product name
  • A description of the issue
  • Clear photos where relevant
  • A short video demonstrating the problem where possible

This information will help our support team review your request more efficiently.

Payments

What payment methods do you accept?

Available payment methods are displayed during checkout.

Prices are displayed and processed in U.S. dollars (USD). Payment options may vary depending on your location, device, and available payment services at the time of purchase.

Is my payment information secure?

Payments are processed through the payment methods and payment service providers displayed during checkout.

QUNBELY does not request customers to send complete payment card information through email or customer support messages.

For additional information, please review our Payment & Security Policy.

Product Information

Where can I find detailed product specifications?

Product-specific information is provided on each individual product page and may include:

  • Product dimensions
  • Materials and finishes
  • Colors and decorative details
  • Integrated LED micro-light features, where applicable
  • Product operation details, where applicable
  • Included accessories
  • Care instructions
  • Recommended usage and placement

Because specifications vary between products, please review the relevant product page before purchasing.

Can colors or warm-light effects look different in person?

Yes. Product colors, finishes, snow-inspired textures, and warm-light effects may appear slightly different depending on:

  • Screen settings
  • Room lighting
  • Photography conditions
  • Product materials
  • Manufacturing characteristics

We aim to represent each product as accurately as reasonably possible.

Do Christmas decorations have identical finishes and details?

Not necessarily.

Products featuring different ceramic-inspired textures, snow-scene details, decorative elements, warm-light effects, or handcrafted-style finishes may show slight differences between individual products or production batches.

These minor variations are normal characteristics of manufacturing and do not necessarily indicate a defect.

Contact Us

If you have questions about your order, shipping, returns, product care, product specifications, warranty support, or product usage, please contact us:

Email: service@qunbely.com

For order-related inquiries, please include your order number whenever possible.

For product support, including your product name and a short description of the issue will help us assist you more efficiently.

Brand: QUNBELY

Website: qunbely.com

Legal Entity:
Xi'an Zhiyi Information Technology Co., Ltd.

Registered Address:
Room 40127, Building 9, No. 41 Zhangba 5th Road, High-Tech Zone, Xi'an, Shaanxi, China

Unified Social Credit Code:
91610131MAEEMGHC5J

Customer Support Email:
service@qunbely.com

QUNBELY โ€” Bringing Whimsical Winter Dreams to Your Holiday Home.

Discover enchanting Christmas figurines, illuminated storybook scenes, and charming holiday decorations from QUNBELY.